With that being said, however, confrontations can get off track and turn into shouting matches, so this is where this book really helps. Failure to confront someone over bad behaviour may be misinterpreted as approval.
#HAVING DIFFICULT CONVERSATIONS BOOK HOW TO#
It explains why we react this way and how to manage our emotions effectively.” “For anyone who thinks there is a scope of improvement in any relationship that they have as a manager, a subordinate, a client, a parent or even as a sibling, this is a must-read! It carefully takes you through the process of self-awareness on what may be our flaws in communicating to how to strive for better, fulfilling and win-win conversations.” Crucial Confrontations: Tools for resolving broken promises, violated expectations and bad behaviour.Īs the follow-up book to Crucial Conversations by Tom Peters, Crucial Confrontations builds on and references many of the principles in the earlier work but introduces new insights and skills to challenge your thinking. “A practical tool for people management.” “A must-have for anyone that has a hard time having hard talks without getting emotionally escalated. It will help you to not avoid conversations you need to have and to listen and say what needs to be said in a way that the other person can hear it without becoming defensive. In a nutshell, this book will help you to be both honest and respectful in difficult situations. It has thousands of great reviews (see a few below) and it provides practical, easy to follow steps to help you handle emotionally charged conversations. With 4.6 stars and over 7,000 reviews on Amazon, it’s no surprise that this book is a top choice if you want to know how to manage difficult conversations. Make it safe to talk about almost anything.Transform your anger and hurt feelings (and others) into powerful dialogue.If you read this book, you will learn how to:
This book gives you the tools to handle life’s most difficult and important conversations. Crucial Conversations: Tools for talking when stakes are high If this sounds like you and you need guidance on managing difficult conversations, look no further than these 3 must-reads to get you started. I personally have all three books and regularly recommend them to our clients, particularly when they are struggling with conflict situations at work or difficult conversations they know they need to have. Here are 3 essential books that you need to add to your reading list if you are looking for sound advice on how to manage difficult conversations (and people).
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